Strict Cancellation Policy
Your appointment is very important. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours’ notice prior to your scheduled appointment time for cancellations or rescheduling of appointments.
Please cancel/reschedule online. if your cancellation is outside of our normal business hours or you’re unable to reach us by phone at (205) 683-5354 then notify us by e-mail (support@shapelybeautyspa.com)
ANY APPOINTMENTS CANCELLED WITHOUT 24 HOURS NOTICE WILL RESULT IN LOSS OF BOOKING DEPOSIT MADE ONLINE. ALL “NO CALL/NO SHOWS” WILL BE CHARGED 50% OF THE RESERVED SERVICE AMOUNT. IF YOU HAVE A PREPAID PACKAGE, BEING A "NO SHOW" MY ALSO RESULT IN LOSS OF THAT TREATMENT IN YOUR TREATMENT PACKAGE.
THERE IS A 15 MINUTE GRACE PERIOD, IF YOU ARRIVE WITHIN THE 15 MINUTE WINDOW PERIOD YOU WILL BE CHARGED $15 LATE FEE! AFTER 15 MINUTES, YOUR APPOINTMENT WILL BE CANCELLED. **NO EXCEPTIONS**
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
Please remember that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, illness, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.
I have read and understand the cancellation policy and agree to abide by the above conditions.